Donor Information
Donation & Refund Policy
We value every contribution made to Smiles & Giggles Foundation. This policy explains how online donations are processed, when a refund may be considered, and how donors can contact us about payment or receipt issues.
1. Donations to Smiles & Giggles Foundation
Donations support the Foundation's charitable and programmatic work, which may include STEM education, future-ready and digital skills, preventive health and awareness, program materials, implementation, monitoring, outreach and other activities consistent with the Foundation's objectives.
Unless a donation is accepted for a specifically confirmed restricted purpose, the Foundation may apply contributions where they are reasonably needed within its charitable objectives and approved activities.
2. Online Payment Processing
Online donations on this website may be completed using a Razorpay-hosted donation/payment button. Razorpay processes the payment transaction through its checkout environment. We may receive transaction information such as donor details, amount, payment status and payment reference for reconciliation and acknowledgement.
Please never email or message us your CVV, UPI PIN, internet-banking password, OTP or similar authentication credentials.
3. Permitted Donations and Foreign Contributions
A donor is responsible for ensuring that a donation is made from a source that may lawfully contribute under applicable Indian law.
This website does not by itself represent that Smiles & Giggles Foundation is authorised to accept every form of foreign contribution. Donors outside India, foreign citizens, foreign entities, or persons unsure about the source of funds should contact us before donating so that the Foundation can confirm whether the contribution can be lawfully accepted.
4. General Rule: Donations Are Normally Final
A donation is a voluntary contribution. Once a donation has been successfully processed and accepted, it is generally treated as final and non-refundable.
We recognise, however, that genuine payment mistakes or technical issues can occur. The Foundation may review refund requests in the circumstances described below.
5. When a Refund May Be Considered
- The same donation was charged more than once because of a duplicate transaction.
- An incorrect amount was paid because of a clear input or technical error and the donor contacts us promptly.
- A transaction was successfully credited to the Foundation even though the payment flow displayed a technical failure or other material processing issue.
- The Foundation determines that it cannot lawfully or appropriately accept the contribution.
- Another exceptional circumstance is accepted by the Foundation after reviewing the available transaction records.
A request does not automatically create a right to a refund. Any refund remains subject to verification, applicable law, payment-processor rules and the Foundation's ability to identify the original transaction.
6. How to Request a Refund
Please contact us as soon as possible and preferably within 7 days of the transaction at smilesandgigglesfoundation@gmail.com or +91 9354251446.
To help us review the request, please provide the following information where available:
- Donor name and contact details used for the payment.
- Donation amount and transaction date.
- Razorpay payment ID, transaction reference, bank reference or receipt number.
- A short explanation of the issue and the refund requested.
- Any supporting screenshot or payment confirmation that does not expose passwords, PINs, CVV or OTPs.
7. Review and Refund Processing
We will review the available payment records and may ask for additional non-sensitive information needed to verify the transaction. If a refund is approved, we will normally attempt to return it through the original payment method or another lawful method considered appropriate.
We aim to communicate the outcome of a complete refund request within a reasonable period. Actual credit timelines after a refund is initiated depend on Razorpay, the bank, card network, UPI provider or other payment intermediary and may be outside the Foundation's control.
8. Failed, Pending or Duplicate Payments
If your account appears to have been debited but the donation is shown as failed or pending, please first allow the payment provider or bank's normal reconciliation process to complete. Some failed transactions are automatically reversed by the payment network.
If the issue remains unresolved, contact us with the transaction reference so we can check whether the Foundation actually received the funds.
9. Donation Acknowledgements and 80G Receipts
Where applicable, the Foundation may issue a donation acknowledgement or 80G receipt using the information provided by the donor and payment records available to us. Donors should provide accurate name, address, PAN or other information if and when such information is required for a compliant receipt.
The availability and amount of any tax deduction depends on applicable law and the donor's circumstances. Donors should consult their tax adviser where necessary.
If a donation is refunded after a receipt has been issued, the donor should not claim a tax benefit for the refunded amount and may be asked to return, disregard or accept cancellation/correction of the earlier receipt.
10. Payment Disputes and Contact
If you believe a transaction was made in error, please contact us before initiating a chargeback where practical. Direct communication often allows duplicate or technical payment issues to be resolved faster.
For donation, payment or receipt support, contact Smiles & Giggles Foundation at smilesandgigglesfoundation@gmail.com or +91 9354251446, F184/D, Laxmi Nagar, Delhi - 110092.
Questions about this policy?
Contact Smiles & Giggles Foundation
We can help with privacy, website, donation, receipt or policy-related questions.