Legal & Privacy
Privacy Policy
This policy explains how Smiles & Giggles Foundation may collect, use, protect and share personal information when you visit our website, contact us, volunteer, refer a school or community, support our work, or make a donation.
1. Information We May Collect
The information we receive depends on how you interact with the website and the Foundation.
- Contact information such as your name, email address, phone number, city and message when you contact us.
- Volunteer or mentor information such as profession, skills, interests, availability and preferred mode of contribution.
- School or community referral information such as institution name, location, approximate student reach, contact details and program interest.
- Donation-related information that may be made available to us by the payment processor, such as donor name, contact details, donation amount, transaction or payment reference, payment status and receipt-related information.
- Basic technical information generated when you use the website, such as browser/device information, IP address, pages visited and security logs, where such information is collected by our hosting, analytics or security providers.
2. Donations and Payment Information
Online donations are processed using Razorpay or another payment service provider that we may appoint from time to time. Payment credentials are entered into the payment provider's checkout environment and are handled under that provider's own privacy and security practices.
Smiles & Giggles Foundation does not intentionally collect or store full card numbers, CVV, UPI PINs, internet-banking passwords or similar payment authentication credentials on this website.
We may still receive transaction information needed for acknowledgement, reconciliation, receipt support, accounting and compliance.
3. How We Use Information
- To respond to enquiries and communicate with you.
- To review volunteer, mentor and pro-bono interest and coordinate appropriate opportunities.
- To evaluate school/community referrals and plan potential programs.
- To process donation acknowledgements, reconcile payments and support eligible 80G receipt requests where applicable information is available.
- To administer programs, partnerships, events, reporting and legitimate organisational operations.
- To protect the website, prevent misuse, investigate security issues and comply with legal or regulatory obligations.
- To improve website usability, content and outreach where analytics or feedback tools are used.
5. Children and Program Participants
Our work may involve children, but this public website is not intended to invite children to independently submit sensitive personal information. Where information about a child or student is required for a program, screening, referral, event or documentation activity, it should be handled through appropriate school, parent/guardian, professional and safeguarding processes.
Health information and other sensitive program records should not be submitted through ordinary website contact or volunteer forms unless specifically requested through an appropriate secure process.
7. Retention and Security
We aim to retain personal information only for as long as reasonably needed for the relevant enquiry, volunteer relationship, program, donation, accounting, reporting or legal purpose.
We use reasonable organisational and technical safeguards appropriate to the information we handle. However, no website, email system, hosting platform or internet transmission can be guaranteed to be completely secure.
8. Your Choices and Requests
You may contact us to ask about personal information you have provided to us, request correction of inaccurate information, or request deletion where retention is not required for legitimate operational, accounting, legal or compliance reasons.
Where you receive non-essential communications from us, you may ask us to stop sending them.
9. External Links and Third-Party Services
Our website may link to third-party websites, social platforms, maps, payment services or other services. Their privacy practices are governed by their own policies, and Smiles & Giggles Foundation is not responsible for the privacy practices of third-party services.
10. Changes to This Policy and Contact
We may revise this Privacy Policy when our website, programs, forms, payment methods or legal obligations change. The latest version will be published on this page with an updated date.
For privacy-related questions or requests, contact Smiles & Giggles Foundation at smilesandgigglesfoundation@gmail.com or +91 9354251446.
Questions about this policy?
Contact Smiles & Giggles Foundation
We can help with privacy, website, donation, receipt or policy-related questions.